EXCHANGE POLICY

At Eevha Jewels, every creation is crafted with precision and care to meet the highest quality standards.
As each piece is made with precious metals and handcrafted detailing, we maintain a strict no-exchange policy — except in cases of genuine damage.

Eligibility for Exchange

We accept exchanges only if:

  • The product received is damaged or defective, or

  • You have received a wrong item.

To be eligible for an exchange, you must:

  1. Inform us within 24 hours of receiving your order.

  2. Share clear unboxing images or videos showing the issue.

  3. Ensure the product is unused, unworn, and in its original packaging with all tags intact.

Non-Exchangeable Items

  • Products that show signs of wear or damage caused after delivery.

  • Items reported beyond 24 hours of delivery.

  • Minor variations in finish or texture — as these are natural to handcrafted jewelry.

Exchange Process

Once your request and images are reviewed, our team will:

  • Verify the claim and confirm eligibility.

  • Arrange for a replacement of the same item, subject to availability.

  • If the product is unavailable, we may issue a store credit of the same value.

Contact for Exchange Requests

Please email your exchange request with order details and images to:
📩 eevha.designs@gmail.com

Our team will assist you promptly and ensure a smooth resolution.

Would you like me to combine this with your Return & Refund Policy into one “Returns & Exchange Policy” page for a cleaner website layout (like most premium jewelry brands do)?